Customer Service

Guarantee At we want you to be satisfied. If you feel the item delivered by us is unsatisfactory we will arrange a pick up and replace the product, pick it up and refund your money or offer you a partial credit and keep the delivered product. Because of the perishable nature of products in our gift baskets all we ask is that you contact us within 3 days of delivery with the details of your complaint.
Delivery Our products are delivered via our network of delivery centers managed by FTD. Delivery is available Monday to Saturday to all States except Hawaii and Alaska. Sunday delivery is not available. For next day delivery – orders must be placed before 1:00 PM in the recipient’s time zone. During peak holiday periods (Valentine’s Day, Mother’s Day, Christmas, Easter etc.) next day delivery cutoff time may be earlier. Requests for delivery at specific times of the day may be placed, but cannot be guaranteed. Normal delivery hours are between 9:00AM and 7:00PM.
Security Order forms are encrypted prior to transmission over the Internet using secure socket layer (SSL) technology. This technology works best when the site is viewed using Microsoft’s Internet Explorer, Mozilla Firefox, or Google Chrome. All the personal information that you send us (including credit card numbers, names, addresses, and telephone numbers are encrypted so that your private information cannot be read by anyone as it travels over the Internet.
Privacy is concerned about your privacy and the security of your personal data. We have made a strong effort to ensure that your personal information is safeguarded and have instituted a comprehensive privacy and security policy. (click here for details)
Sales Tax collects sales tax based on the delivery address of the order. Local and state sales tax will be collected if the recipients’ delivery address is in New York.
Currency All prices quoted on this site are in US Dollars.
Credit Cards We accept the following credit cards for payment:
Visa – Mastercard – American Express – Discover
Shipping Charges All orders being delivered within the U.S. will be assessed a shipping charge based on the delivery method selected.
Substitution Substitution may be necessary to ensure your arrangement is delivered in a timely manner. The utmost care and attention will be given to your order to ensure that it is as similar as possible to the requested item. There shall be no substitution in type of arrangement; that is, no change in size or shape.
United States Gift Basket Coverage Information:   AL AZ AR CA CO CT DC DE FL GA IL ID IN IA KS KY LA ME MD MA MI MN MS MO MT